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Class='nav-menus-wrapper-close-button'><i class="store-icon-times-solid"></i></Span></div> </div> <ul Class="nav-menu navigation-links"> <li><a class="" href="/new"><i class="mi mi-new"></i><span>Nouveautés</span></a></li><li><a class="expander" href="/Catalogue/420/homme"><i class="mi mi-male"></i><span>Homme</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/429/chaussure">Chaussure</a></li><li><a href="/Catalogue/430/baskets">Baskets</a></li><li><a href="/Catalogue/431/chaussures">Chaussures</a></li><li><a href="/Catalogue/432/claquettes">Claquettes</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/433/vetements">Vêtements</a></li><li><a href="/Catalogue/434/t-shirts-et-chemises">T-shirts et chemises</a></li><li><a href="/Catalogue/435/sweatshirts-et-pulls">Sweatshirts et pulls</a></li><li><a href="/Catalogue/436/pantalons">Pantalons</a></li><li><a href="/Catalogue/442/vestes-et-manteaux">Vestes et manteaux</a></li><li><a href="/Catalogue/443/maillots-de-bain">Maillots de bain</a></li><li><a href="/Catalogue/510/chemises">Chemises</a></li><li><a href="/Catalogue/522/pantalons">Pantalons</a></li><li><a href="/Catalogue/531/gilet">Gilet</a></li><li><a href="/Catalogue/529/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Marques préférées</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Catalogue/420/homme?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/420/homme?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/420/homme?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/420/homme?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/420/homme?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/420/homme?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/420/homme?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/420/homme?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/420/homme?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/420/homme?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/420/homme?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/420/homme?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/420/homme?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/420/homme?v=230"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/Catalogue/420/homme?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/420/homme?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/420/homme?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/420/homme?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/420/homme?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/421/femme"><i class="mi mi-female"></i><span>Femme</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/438/chaussure">Chaussure</a></li><li><a href="/Catalogue/439/baskets">Baskets</a></li><li><a href="/Catalogue/440/chaussures">Chaussures</a></li><li><a href="/Catalogue/441/claquettes">Claquettes</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/437/vetements">Vêtements</a></li><li><a href="/Catalogue/528/pantalons">Pantalons</a></li><li><a href="/Catalogue/446/t-shirts-et-chemises">T-shirts et chemises</a></li><li><a href="/Catalogue/447/sweatshirts-et-pulls">Sweatshirts et pulls</a></li><li><a href="/Catalogue/448/pantalons">Pantalons</a></li><li><a href="/Catalogue/449/vestes-et-manteaux">Vestes et manteaux</a></li><li><a href="/Catalogue/530/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Marques préférées</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Catalogue/421/femme?v=196"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/Catalogue/421/femme?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/421/femme?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/421/femme?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/421/femme?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/421/femme?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/421/femme?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/421/femme?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/421/femme?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/421/femme?v=213"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/Catalogue/421/femme?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/421/femme?v=216"><img data-src="https://shoesindustries.com/assets/1/fila1.png" alt="Fila" /></a></li><li><a href="/Catalogue/421/femme?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/421/femme?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/421/femme?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/421/femme?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Catalogue/421/femme?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/421/femme?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/421/femme?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/421/femme?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/421/femme?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/421/femme?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/422/accessories"><i class="mi mi-cap"></i><span>Accessories</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalogue/494/accessories">Accessories</a></li><li><a href="/Catalogue/504/echarpes">Écharpes</a></li><li><a href="/Catalogue/507/gants">Gants</a></li><li><a href="/Catalogue/509/chapeaux">Chapeaux</a></li><li><a href="/Catalogue/490/entretien-des-chaussures">Entretien des chaussures</a></li><li><a href="/Catalogue/476/sacs-et-sacs-a-dos">Sacs et sacs à dos</a></li><li><a href="/Catalogue/472/casquettes-et-bouchons">Casquettes et bouchons</a></li><li><a href="/Catalogue/477/sunglasses">SUNGLASSES</a></li><li><a href="/Catalogue/474/ceintures">Ceintures</a></li><li><a href="/Catalogue/475/portefeuilles">Portefeuilles</a></li><li><a href="/Catalogue/473/chaussettes">Chaussettes</a></li><li><a href="/Catalogue/496/sacs-banane">Sacs banane</a></li><li><a href="/Catalogue/527/accessories">Accessories</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Marques préférées</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalogue/422/accessories?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/422/accessories?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/422/accessories?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/422/accessories?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/422/accessories?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/422/accessories?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/422/accessories?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/422/accessories?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/422/accessories?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/422/accessories?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/422/accessories?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/422/accessories?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/422/accessories?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/422/accessories?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Catalogue/422/accessories?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Catalogue/422/accessories?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Catalogue/422/accessories?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/422/accessories?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/415/marques"><i class="mi mi-star"></i><span>Marques</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/Catalogue/461/new-era">New Era</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Promos</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Selon le montant de la remise</a></li></li><li><a href="/shopall?z=1">Tous</a></li><li><a href="/shopall?z=10">Remises de 10%</a></li><li><a href="/shopall?z=30">Remises de 30%</a></li><li><a href="/shopall?z=50">Remises de 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Remises spéciales</a></li></li><li><a href="/shopall?z=321">Offres spéciales </a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Remises selon les catégories</a></li><li><a href="/Catalogue/420/homme?z=1">Homme</a></li><li><a href="/Catalogue/421/femme?z=1">Femme</a></li><li><a href="/Catalogue/422/accessories?z=1">Accessories</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Remises selon la marque </div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/shopall?v=213&z=1"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=216&z=1"><img data-src="https://shoesindustries.com/assets/1/fila1.png" alt="Fila" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="" href="/Catalogue/542/enfants"><span>Enfants</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Shopping</div> <a class="first" href="/ShippingPayment">Expédition et paiement</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Retour facile</a><a class="first" href="/Claim">Réclamations</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/a-propos-de-nous">À propos de nous</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Service Clients</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Centre d'aide</span></div> <div class="help-menu"> <a class="" href="/Contact/1/commandes#helps"><span class="mi mi-fast-delivery"></span><span>Commandes</span></a> <a class="" href="/Contact/2/transport#helps"><span class="mi mi-van"></span><span>Transport </span></a> <a class="" href="/Contact/3/paiements#helps"><span class="mi mi-wallet"></span><span>Paiements </span></a> <a class="" href="/Contact/4/recuperation-des-marchandises#helps"><span class="mi mi-delivery-box"></span><span>Récupération des marchandises </span></a> <a class="active" href="/Contact/5/plaintes#helps"><span class="mi mi-contract"></span><span>Plaintes </span></a> <a class="" href="/Contact/6/entreprise#helps"><span class="mi mi-hostel"></span><span>Entreprise </span></a> <a class="" href="/Contact/7/bons-de-reduction#helps"><span class="mi mi mi-sales "></span><span>Bons de réduction </span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Combien de temps dois-je attendre le traitement de la réclamation ? </h4> <div class="help-content"><p> <span> Les réclamations sont traitées dans un délai maximum de 30 jours à compter de la date de réception du produit revendiqué. Nous n'influencerons pas le moment du traitement de la réclamation, cela dépend toujours du service ou de notre fournisseur de produits.</span></p> </div> <div class="help-link"><a href="/Contact/5/plaintes/17/combien-de-temps-dois-je-attendre-le-traitement-de-la-reclamation#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Combien de temps puis-je réclamer un produit ? </h4> <div class="help-content"><p> <span> Tous les produits achetés dans le magasin sont soumis à des conditions commerciales, qui vous permettent de réclamer les marchandises en raison du non-respect du contrat dans les 2 ans à compter de la date d'achat. </span> </p> </div> <div class="help-link"><a href="/Contact/5/plaintes/18/combien-de-temps-puis-je-reclamer-un-produit#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Comment se plaindre du produit? </h4> <div class="help-content"><p> Veuillez visiter la page <a href="/Plaintes"> plaintes </a>. Vous pouvez trouver toute la procédure sur la page donnée. </p> </div> <div class="help-link"><a href="/Contact/5/plaintes/19/comment-se-plaindre-du-produit#helps">plus d'informations</a></div> </div> </div> <hr /> <div class="text-center"> <p><strong>Nos réponses ne t'ont-elles pas aidé ?</strong></p> <p> <a href="/Contact"><span class="store-icon-messagexx"></span><strong> Nous contacter</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div><strong>Contact</strong></div> <div><span id="result_box" lang="en">Lundi au vendredi</span> (11:00 - 18:00)</div> <div></div> <p></p> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(Slovaque, Anglais)</div> <div></div> <p></p> <div><strong>Showroom:</strong> +421 910 202 200</div> <div>(Slovaque, Anglais)</div> <div></div> <p></p> <div><strong>Claims address</strong></div> <div>SHOES INDUSTRIES</div> <div>Michalská 6</div> <div>Bratislava 811 01</div> <div>Slovakia</div> <div></div> <p></p> <div><strong>Billing information</strong></div> <div> <p><strong><span>SHOES INDUSTRIES EU s.r.o.</span><br /></strong>Hany Ponickej 10B<br />841 06 Bratislava<br /><br />IČO: 50164783<br />DIČ: 2120257909<br />IČ DPH (VAT): SK<span>212025</span><span>7909</span></p> <p><strong><br /></strong><span>IBAN:CZ603000000000358968657</span><br /><span>SWIFT/BIC:</span><span>CEKOCZPP</span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Abonnez-vous à notre newsletter et bénéficiez de <span>10,00 €</span> de réduction sur votre première commande. </div> <div 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</strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Contacts </div> <p><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></p> <p class="footer-contact-us"><img src="/Content/klient/shoesindustries/images/envelope.svg"> <a href="/contact">Écrivez-nous</a></p > <p> Du lundi au vendredi : <br> En ligne <strong>11:00 - 18:00</strong> </p> <p> Samedi et dimanche : <br> Hors ligne </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Shopping</div> <a class="first" href="/ShippingPayment">Expédition et paiement</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Retour facile</a><a class="first" href="/Claim">Réclamations</a><a class="first" href="/contact">Contact</a><a 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