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Certains sont essentiels au bon fonctionnement du site, tandis que d'autres nous aident à analyser le trafic et à personnaliser le contenu et les publicités. </div> <hr /> <div class="d-flex flex-column flex-md-row align-items-center gap-1 mt-3"> <button data-bs-dismiss="modal" class="btn btn-primary flex-grow-1 accept-cookie-btn w-100 order-md-last">Accepter</button> <a href="/cookies" class="btn btn-light flex-grow-1 w-100"> Personnaliser </a> <button data-bs-dismiss="modal" class="btn btn-light flex-grow-1 deny-cookie-btn w-100 order-md-first">Rejeter</button> </div> </div> </div> </div> </div> <div id="messages"> </div> <form action="/Account/LogOff" class="navbar-right" id="logoutForm" method="post"><input id="returnDivizia" name="returnDivizia" type="hidden" value="base" /></form> <header class="header d-flex flex-column w-100"> <div class="header__top-panel d-none d-md-block"> <div class="container"> <div class="d-flex flex-wrap flex-lg-nowrap w-100 align-items-center 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lang-it"></span><span>ShoesIndustries.it</span></a><a href="https://ShoesIndustries.es"><span class="lang lang-es"></span><span>ShoesIndustries.es</span></a><a href="https://ShoesIndustries.hr"><span class="lang lang-hr"></span><span>ShoesIndustries.hr</span></a><a href="https://ShoesIndustries.si"><span class="lang lang-si"></span><span>ShoesIndustries.si</span></a><a href="https://ShoesIndustries.gr"><span class="lang lang-gr"></span><span>ShoesIndustries.gr</span></a><a href="https://ShoesIndustries.com"><span class="lang lang-eu"></span><span>ShoesIndustries.com</span></a></div></div></div> </div> </div> </div> </div> <div class="header__mobile-menu d-md-none"> <div class="container px-3"> <div class="d-flex w-100 justify-content-between"> <div class="d-flex align-items-center"> <div class="header__mobile-menu-icon d-flex flex-column align-items-center btn-toggle-canvas"> <div id="nav-icon"> <span></span> <span></span> <span></span> </div> <span>MENU</span> </div> <div class="mobile-menu-logo ms-3"> <div><a href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="SHOES INDUSTRIES"></a></div> </div> </div> <div class="d-flex align-items-center"> <div class="header-mobile-control btn-toggle-search header-mobile-control-spacing"> <i class="store-icon-search-solid icon-search"></i> </div> <div class="header-mobile-control header-mobile-control-spacing"> <a href="/Account/Login?returnDivizia=base"><i class="store-icon-user"></i> </a> </div> <div class="header-mobile-control"> <a class="header-mobile-link" href="/Kosik"> <i class="store-icon-shopping-cart-solid"></i> <span class="badge">0</span> </a> </div> </div> </div> </div> </div> <div class="header__main-panel"> <div class="container"> <div class="d-flex justify-content-between align-items-center"> <div class="header__logo-col d-none d-md-block"> <div class="header__logo" id="logo"> <div><a href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="SHOES 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class="store-icon-shopping-cart-solid me-2"></i> <span Class="badge">0</span> </div> <div> <span class="btn-kosik-text"> Panier </span> </div> </a> </div> <div Class="dropdown"> <button id = "btn-mini-kosik" Class="btn dropdown-toggle btn-kosik hidden-xs no-caret" data-bs-toggle="dropdown" type="button"> <i Class="store-icon-angle-down-solid"></i> </button> <div Class="dropdown-menu dropdown-menu-end mini-kosik-dropdown-menu" role="menu" aria-labelledby="btn-mini-kosik"> <div id = "mini-kosik-data" ></div> </div> </div> </div> </div> </div> </div> </div> </div> <div Class="header__main-menu"> <div Class="container"> <nav id = "navigation" Class="navigation"> <div Class="nav-menus-wrapper"> <div Class="header__mobile-header d-flex mobile-controls d-md-none justify-content-between align-items-center "> <div> <div class="dropdown site-control cursor-pointer"><div class="dropdown-toggle cursor-pointer" data-bs-toggle="dropdown"><span class="show"></span><span class="lang lang-fr"></span></div><div class="dropdown-menu dropdown-menu-end"><div class="text-center fw-bold py-2 control-title">Language</div><div class="lang-control"><span>Français-FR</span> <a href="/lang/init/sk">Slovensky</a><a href="/lang/init/cz">Česky</a><a href="/lang/init/hu">Magyar</a><a href="/lang/init/de">Deutsch-DE</a><a href="/lang/init/at">Deutsch-AT</a><a href="/lang/init/gb">English-GB</a><a href="/lang/init/eu">English-EU</a><a href="/lang/init/pl">Polskie</a><a href="/lang/init/ro">Română</a><a href="/lang/init/hr">Hrvatski</a><a href="/lang/init/hr2">Hrvatski</a><a href="/lang/init/si">Slovenščina</a><a href="/lang/init/be">Français-BE</a><a href="/lang/init/it">Italiano</a><a href="/lang/init/nl">Dutch</a><a href="/lang/init/bg">български</a><a href="/lang/init/es">Español</a><a href="/lang/init/gr">Griego</a><a href="/lang/init/dk">Dansk</a><a href="/lang/init/fi">Suomi</a><a href="/lang/init/se">Svenskt</a></div><div class="text-center fw-bold py-2 control-title">Nous sommes en</div><div class="domain-control"><a href="https://ShoesIndustries.sk"><span class="lang lang-sk"></span><span>ShoesIndustries.sk</span></a><a href="https://ShoesIndustries.cz"><span class="lang lang-cz"></span><span>ShoesIndustries.cz</span></a><a href="https://ShoesIndustries.hu"><span class="lang lang-hu"></span><span>ShoesIndustries.hu</span></a><a href="https://ShoesIndustries.ro"><span class="lang lang-ro"></span><span>ShoesIndustries.ro</span></a><a href="https://ShoesIndustries.de"><span class="lang lang-de"></span><span>ShoesIndustries.de</span></a><a href="https://ShoesIndustries.at"><span class="lang lang-at"></span><span>ShoesIndustries.at</span></a><a href="https://ShoesIndustries.fr"><span class="lang lang-fr"></span><span>ShoesIndustries.fr</span></a><a href="https://ShoesIndustries.it"><span class="lang lang-it"></span><span>ShoesIndustries.it</span></a><a href="https://ShoesIndustries.es"><span class="lang lang-es"></span><span>ShoesIndustries.es</span></a><a href="https://ShoesIndustries.hr"><span class="lang lang-hr"></span><span>ShoesIndustries.hr</span></a><a href="https://ShoesIndustries.si"><span class="lang lang-si"></span><span>ShoesIndustries.si</span></a><a href="https://ShoesIndustries.gr"><span class="lang lang-gr"></span><span>ShoesIndustries.gr</span></a><a href="https://ShoesIndustries.com"><span class="lang lang-eu"></span><span>ShoesIndustries.com</span></a></div></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span class="count-oblubene">0</span></span></a></div> <div> <Span Class='nav-menus-wrapper-close-button'><i class="store-icon-times-solid"></i></span></div> </div> <ul Class="nav-menu navigation-links"> <li><a class="" href="/new"><i class="mi mi-new"></i><span>Nouveautés</span></a></li><li><a class="expander" href="/Katalog/420/homme"><i class="mi mi-male"></i><span>Homme</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/429/chaussure">Chaussure</a></li><li><a href="/Katalog/430/baskets">Baskets</a></li><li><a href="/Katalog/431/chaussures">Chaussures</a></li><li><a href="/Katalog/432/claquettes">Claquettes</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/433/vetements">Vêtements</a></li><li><a href="/Katalog/434/t-shirts-et-chemises">T-shirts et chemises</a></li><li><a href="/Katalog/435/sweatshirts-et-pulls">Sweatshirts et pulls</a></li><li><a href="/Katalog/436/pantalons">Pantalons</a></li><li><a href="/Katalog/442/vestes-et-manteaux">Vestes et manteaux</a></li><li><a href="/Katalog/443/maillots-de-bain">Maillots de bain</a></li><li><a href="/Katalog/510/chemises">Chemises</a></li><li><a href="/Katalog/522/pantalons">Pantalons</a></li><li><a href="/Katalog/531/gilet">Gilet</a></li><li><a href="/Katalog/529/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Marques préférées</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Katalog/420/homme?v=201"><img data-src="https://shoesindustries.com/assets/1/converse2.png" alt="Converse" /></a></li><li><a href="/Katalog/420/homme?v=202"><img data-src="https://shoesindustries.com/assets/1/puma2.png" alt="Puma" /></a></li><li><a href="/Katalog/420/homme?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance2.png" alt="New Balance" /></a></li><li><a href="/Katalog/420/homme?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy2.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/420/homme?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos2.png" alt="Zapatos" /></a></li><li><a href="/Katalog/420/homme?v=207"><img data-src="https://shoesindustries.com/assets/1/newera2.png" alt="New Era" /></a></li><li><a href="/Katalog/420/homme?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens2.png" alt="Dr.Martens" /></a></li><li><a href="/Katalog/420/homme?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Katalog/420/homme?v=215"><img data-src="https://shoesindustries.com/assets/1/rains2.png" alt="Rains" /></a></li><li><a href="/Katalog/420/homme?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/420/homme?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky2.png" alt="Sneaky" /></a></li><li><a href="/Katalog/420/homme?v=221"><img data-src="https://shoesindustries.com/assets/1/native2.png" alt="Native Shoes" /></a></li><li><a href="/Katalog/420/homme?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries2.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/420/homme?v=229"><img data-src="https://shoesindustries.com/assets/1/huf2.png" alt="Huf" /></a></li><li><a href="/Katalog/420/homme?v=230"><img data-src="https://shoesindustries.com/assets/1/market2.png" alt="Chinatown Market" /></a></li><li><a href="/Katalog/420/homme?v=237"><img data-src="https://shoesindustries.com/assets/1/on2.png" alt="On Running" /></a></li><li><a href="/Katalog/420/homme?v=251"><img data-src="https://shoesindustries.com/assets/1/komono2.png" alt="Komono" /></a></li><li><a href="/Katalog/420/homme?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma2.png" alt="Cariuma" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Katalog/421/femme"><i class="mi mi-female"></i><span>Femme</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/438/chaussure">Chaussure</a></li><li><a href="/Katalog/439/baskets">Baskets</a></li><li><a href="/Katalog/440/chaussures">Chaussures</a></li><li><a href="/Katalog/441/claquettes">Claquettes</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Katalog/437/vetements">Vêtements</a></li><li><a href="/Katalog/528/pantalons">Pantalons</a></li><li><a href="/Katalog/521/chemises">Chemises</a></li><li><a href="/Katalog/446/t-shirts-et-chemises">T-shirts et chemises</a></li><li><a href="/Katalog/447/sweatshirts-et-pulls">Sweatshirts et pulls</a></li><li><a href="/Katalog/448/pantalons">Pantalons</a></li><li><a href="/Katalog/449/vestes-et-manteaux">Vestes et manteaux</a></li><li><a href="/Katalog/530/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Marques préférées</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Katalog/421/femme?v=196"><img data-src="https://shoesindustries.com/assets/1/arkk2.png" alt="ARKK Copenhagen" /></a></li><li><a href="/Katalog/421/femme?v=201"><img data-src="https://shoesindustries.com/assets/1/converse2.png" alt="Converse" /></a></li><li><a href="/Katalog/421/femme?v=202"><img data-src="https://shoesindustries.com/assets/1/puma2.png" alt="Puma" /></a></li><li><a href="/Katalog/421/femme?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance2.png" alt="New Balance" /></a></li><li><a href="/Katalog/421/femme?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy2.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/421/femme?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos2.png" alt="Zapatos" /></a></li><li><a href="/Katalog/421/femme?v=207"><img data-src="https://shoesindustries.com/assets/1/newera2.png" alt="New Era" /></a></li><li><a href="/Katalog/421/femme?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens2.png" alt="Dr.Martens" /></a></li><li><a href="/Katalog/421/femme?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Katalog/421/femme?v=213"><img data-src="https://shoesindustries.com/assets/1/vans2.png" alt="Vans" /></a></li><li><a href="/Katalog/421/femme?v=215"><img data-src="https://shoesindustries.com/assets/1/rains2.png" alt="Rains" /></a></li><li><a href="/Katalog/421/femme?v=216"><img data-src="https://shoesindustries.com/assets/1/fila2.png" alt="Fila" /></a></li><li><a href="/Katalog/421/femme?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/421/femme?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky2.png" alt="Sneaky" /></a></li><li><a href="/Katalog/421/femme?v=221"><img data-src="https://shoesindustries.com/assets/1/native2.png" alt="Native Shoes" /></a></li><li><a href="/Katalog/421/femme?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries2.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/421/femme?v=225"><img data-src="https://shoesindustries.com/assets/1/champion2.png" alt="Champion" /></a></li><li><a href="/Katalog/421/femme?v=229"><img data-src="https://shoesindustries.com/assets/1/huf2.png" alt="Huf" /></a></li><li><a href="/Katalog/421/femme?v=237"><img data-src="https://shoesindustries.com/assets/1/on2.png" alt="On Running" /></a></li><li><a href="/Katalog/421/femme?v=251"><img data-src="https://shoesindustries.com/assets/1/komono2.png" alt="Komono" /></a></li><li><a href="/Katalog/421/femme?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma2.png" alt="Cariuma" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Katalog/422/accessories"><i class="mi mi-cap"></i><span>Accessories</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Katalog/494/accessories">Accessories</a></li><li><a href="/Katalog/509/chapeaux">Chapeaux</a></li><li><a href="/Katalog/476/sacs-et-sacs-a-dos">Sacs et sacs à dos</a></li><li><a href="/Katalog/507/gants">Gants</a></li><li><a href="/Katalog/490/entretien-des-chaussures">Entretien des chaussures</a></li><li><a href="/Katalog/472/casquettes-et-bouchons">Casquettes et bouchons</a></li><li><a href="/Katalog/477/sunglasses">SUNGLASSES</a></li><li><a href="/Katalog/474/ceintures">Ceintures</a></li><li><a href="/Katalog/475/portefeuilles">Portefeuilles</a></li><li><a href="/Katalog/473/chaussettes">Chaussettes</a></li><li><a href="/Katalog/496/sacs-banane">Sacs banane</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Marques préférées</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Katalog/422/accessories?v=202"><img data-src="https://shoesindustries.com/assets/1/puma2.png" alt="Puma" /></a></li><li><a href="/Katalog/422/accessories?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy2.png" alt="Fullhardy" /></a></li><li><a href="/Katalog/422/accessories?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos2.png" alt="Zapatos" /></a></li><li><a href="/Katalog/422/accessories?v=207"><img data-src="https://shoesindustries.com/assets/1/newera2.png" alt="New Era" /></a></li><li><a href="/Katalog/422/accessories?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Katalog/422/accessories?v=215"><img data-src="https://shoesindustries.com/assets/1/rains2.png" alt="Rains" /></a></li><li><a href="/Katalog/422/accessories?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/Katalog/422/accessories?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky2.png" alt="Sneaky" /></a></li><li><a href="/Katalog/422/accessories?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries2.png" alt="Shoes Industries" /></a></li><li><a href="/Katalog/422/accessories?v=229"><img data-src="https://shoesindustries.com/assets/1/huf2.png" alt="Huf" /></a></li><li><a href="/Katalog/422/accessories?v=237"><img data-src="https://shoesindustries.com/assets/1/on2.png" alt="On Running" /></a></li><li><a href="/Katalog/422/accessories?v=251"><img data-src="https://shoesindustries.com/assets/1/komono2.png" alt="Komono" /></a></li><li><a href="/Katalog/422/accessories?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma2.png" alt="Cariuma" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Katalog/415/marques"><i class="mi mi-star"></i><span>Marques</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/196/arkk-copenhagen">Arkk Copenhagen</a></li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/225/champion">Champion</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/216/fila">Fila</a></li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/251/">Komono</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/221/native-shoes">Native Shoes</a></li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/v/207/new-era">New Era</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Promos</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Selon le montant de la remise</a></li></li><li><a href="/shopall?z=1">Tous</a></li><li><a href="/shopall?z=10">Remises de 10% 10%</a></li><li><a href="/shopall?z=30">Remises de 30% 30%</a></li><li><a href="/shopall?z=50">Remises de 50% 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Remises spéciales</a></li></li><li><a href="/shopall?z=321">Offres spéciales </a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Remises selon les catégories</a></li><li><a href="/Katalog/420/homme?z=1">Homme</a></li><li><a href="/Katalog/421/femme?z=1">Femme</a></li><li><a href="/Katalog/422/accessories?z=1">Accessories</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Remises selon la marque </div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=238&z=1"><img data-src="https://shoesindustries.com/assets/1/market2.png" alt="Market" /></a></li><li><a href="/shopall?v=220&z=1"><img data-src="https://shoesindustries.com/assets/1/timberland-invert.png" alt="Timberland" /></a></li><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li></ul></div></div></div></div></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Shopping</div> <a class="first" href="/ShippingPayment">Expédition et paiement</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Retour facile</a><a class="first" href="/Claim">Réclamations</a><a class="first" href="/contact">Contact</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content"> <div class="container"> <div class="page-header"> <h1>Service Clients</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Centre d'aide</span></div> <div class="help-menu"> <a class="" href="/Contact/1/commandes#helps"><span class="mi mi-fast-delivery"></span><span>Commandes</span></a> <a class="active" href="/Contact/2/transport#helps"><span class="mi mi-van"></span><span>Transport </span></a> <a class="" href="/Contact/3/paiements#helps"><span class="mi mi-wallet"></span><span>Paiements </span></a> <a class="" href="/Contact/4/recuperation-des-marchandises#helps"><span class="mi mi-delivery-box"></span><span>Récupération des marchandises </span></a> <a class="" href="/Contact/5/plaintes#helps"><span class="mi mi-contract"></span><span>Plaintes </span></a> <a class="" href="/Contact/6/entreprise#helps"><span class="mi mi-hostel"></span><span>Entreprise </span></a> <a class="" href="/Contact/7/bons-de-reduction#helps"><span class="mi mi mi-sales "></span><span>Bons de réduction </span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Le coursier est venu avec le colis, mais je n'étais pas à la maison. Que devrais-je faire? </h4> <div class="help-content"><p> <span> Le courrier doit répéter la livraison à l'adresse spécifiée deux fois de plus. Bien entendu, cela n'est associé à aucun frais supplémentaire. </span> </p> <div id = "gtx-trans" style = "position : absolute ; left: 360px ; top: 25.6px ;"> <div class = " gtx-trans-icon "> </div> </div> </div> <div class="help-link"><a href="/Contact/2/transport?h=24#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Que faire si l'envoi a été endommagé pendant le transport ? </h4> <div class="help-content"><p> <span> Dans ce cas, il est nécessaire de ne pas accepter l'envoi du transporteur. Si l'envoi soulève des doutes et que l'emballage est par ex. endommagé, refusez d'accepter l'envoi et informez-nous de la situation. Nous essaierons d'envoyer de nouvelles marchandises ou de vous retourner le montant payé dans les plus brefs délais. Une inspection plus approfondie du colis n'est possible qu'après paiement et signature du document de transport. En fait, le coursier n'est pas obligé de participer à ce processus, mais vous pouvez lui demander d'attendre que vous ayez vérifié l'envoi. Si le coursier n'est pas d'accord, n'oubliez pas (ou rappelez-lui) qu'en cas de dommage, il devra revenir rédiger un constat de dommage. Lorsqu'un dommage est constaté et qu'un procès-verbal est rédigé, l'envoi reste chez le destinataire. Nous garantissons que nous vous aiderons dans le processus de renvoi des marchandises à notre magasin et avec d'autres équipements de l'ensemble. </span> </p> </div> <div class="help-link"><a href="/Contact/2/transport?h=25#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Puis-je "envoyer" une autre commande ? </h4> <div class="help-content"><p><span>Bien sûr, cela est possible, mais seulement si les marchandises n'ont pas encore été emballées en stock et livrées au transporteur. Lors de la création de votre commande, veuillez inclure votre demande de livraison ultérieure dans <strong> 2. Expédition et paiement - </strong>où vous cliquez sur la case sous les options de livraison :<strong> entrez la date de livraison </strong> et entrez une date </span> </p> <p> <span> ou remplissez le lors de la création de votre commande :<strong> </strong></span> <strong> "Commentaire de la commande" </strong>. </p> <p> Si la commande est déjà en cours, veuillez contacter notre Espace Client le plus rapidement que possible. </p> </div> <div class="help-link"><a href="/Contact/2/transport?h=26#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Le courrier me contactera-t-il avant la livraison? </h4> <div class="help-content"><p><span>Le courrier n'est pas obligé de contacter le destinataire avant la livraison, nous ne sommes donc pas en mesure de le garantir. En réalité, c'est une affaire individuelle pour chaque livreur, mais nous savons par expérience que le courrier appelle généralement le destinataire avant la livraison (généralement le matin avant la livraison).</span></p> </div> <div class="help-link"><a href="/Contact/2/transport?h=27#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Est-il possible de changer l'adresse de livraison de ma commande ? </h4> <div class="help-content"><p>Oui, bien sûr, si le colis n'a pas encore été livré - dans ce cas, veuillez nous contacter par email et saisir une nouvelle adresse de livraison. Nous ajusterons cela dans votre commande, </p> </div> <div class="help-link"><a href="/Contact/2/transport?h=37#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>A quelle valeur de l'achat la livraison est-elle gratuite ? </h4> <div class="help-content"><p> Consultez les tarifs de livraison et de paiement sur la page <a href="/ShippingPayment"> Livraison et paiement </a>. </p> </div> <div class="help-link"><a href="/Contact/2/transport?h=41#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Quel est le délai de livraison? </h4> <div class="help-content"><p>Consultez les détails de votre commande pour connaître vos dates d'expédition et de livraison estimées.</p> </div> <div class="help-link"><a href="/Contact/2/transport?h=46#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Commande incomplète </h4> <div class="help-content"><p><span>Contactez-nous et nous étudierons et résoudrons ce problème dès que possible.</span></p> </div> <div class="help-link"><a href="/Contact/2/transport?h=47#helps">plus d'informations</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Quand la commande sera-t-elle livrée ? </h4> <div class="help-content"><p><span>Vous pouvez trouver la date d'expédition prévue et de livraison dans les détails de votre commande.</span></p> </div> <div class="help-link"><a href="/Contact/2/transport?h=48#helps">plus d'informations</a></div> </div> </div> <hr /> <div class="text-center"> <p><strong>Nos réponses ne t'ont-elles pas aidé ?</strong></p> <p> <a href="/Contact"><img src="/Content/klient/shoesindustries/images/chat.svg" width="20" /><strong> Nous contacter</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div><strong>Contact</strong></div> <div><span id="result_box" lang="en">Lundi au vendredi</span> (11:00 - 18:00)</div> <div></div> <p></p> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(Slovaque, Anglais)</div> <div></div> <p></p> <div><strong>Showroom:</strong> +421 910 202 200</div> <div>(Slovaque, Anglais)</div> <div></div> <p></p> <div><strong>Claims address</strong></div> <div>SHOES INDUSTRIES</div> <div>Michalská 6</div> <div>Bratislava 811 01</div> <div>Slovakia</div> <div></div> <p></p> <div><strong>Billing information</strong></div> <div>SHOES INDUSTRIES s.r.o.<br />Hany Ponickej 10B<br />841 06 Bratislava, Slovakia</div> <div>Company ID 51023334 <br />Tax ID 2120562730<br />VAT ID SK2120562730</div> <div class="contact-gallery"> <div id="kontakt-carousel" class="carousel" data-flickity="{ "groupCells": true, "pageDots": false }"> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/1SNY01419.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/2SNY01412.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/3SNY01430.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/4SNY01432.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/5SNY01349.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/6SNY01360.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/7SNY01380.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/8SNY01387.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/_AA_8617.jpg" /></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Abonnez-vous à notre newsletter et bénéficiez d'une remise <span>€10,00</span> sur votre première commande. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p>Valeur minimale de la commande: <strong>€200,00</strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div class="form-group"> <div class="d-flex border-bottom align-items-center"> <div><img src="/Content/klient/shoesindustries/Images/envelope.svg"></div> <div class="w-100"><input type="text" class="mail form-control border-0 bg-transparent" placeholder="E-mail" /></div> </div> <div class="alert d-none result mt-3 newsletter-banner__alert"></div> <button class="btn btn-primary btn-odoslat mt-3">Envoyer</button> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id = "footer" > <div class="container"> <div class="row"> <div Class="col-12 col-lg-2 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="SHOES INDUSTRIES"></a> <div Class="mt-4"> <strong>Informations de facturation: </strong><br>SHOES INDUSTRIES s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 51023334 <br>DIC: 2120562730 <br>IČ DPH: SK2120562730 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Contacts </div> <p><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></p> <p class="footer-contact-us"><img src="/Content/klient/shoesindustries/images/envelope.svg"> <a href="/contact">Écrivez-nous</a></p > <p> Du lundi au vendredi : <br> En ligne <strong>11:00 - 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